Frequently Asked Questions

We’ve become the trusted name in commercial cleaning in Tallahassee through our consultative approach.  Here are some answers to questions we’ve been frequently asked.

Frequently Asked Questions

Have a particular question that is not answered here?  We know every business is unique so we’d love to discuss how we can help you.  Contact us to discuss further and allow us the opportunity to craft a cleaning strategy for your business!

How long have you been in business?

New Century Cleaning Services has proudly been in business for more than two decades and offering commercial cleaning services in Tallahassee, Florida. To be exact, it has been 23 years since we have been in business and we’re stronger than ever!

Do you offer a training program for your employees?

Yes, our training program consists of training in all aspects of safety, equipment usage, and chemical knowledge. We also train each team member for each kind of service that we offer including office cleaning, carpet cleaning, water extraction, tile and grout cleaning, disinfecting services, window cleaning, pressure washing, VCT stripping and waxing, and janitorial services.

Our employees are trained to use tools properly and offer the best quality services. We take pride in the skill of our teams and want you to have the best cleaning experience that you have ever had when you work with us for your cleaning needs.

Are your employees identifiable in buildings?

Yes, we provide uniform shirts with our company name and logo. This ensures a safer working environment for our employees and your staff and customers.

We take pride in our professional image and want our team to look their best when they come to take care of your cleaning and disinfecting needs. We are also aware of the potential security risks that can affect your business and we make sure that you do not have to wonder if you have someone inside your building who should be there or not.

What kind of insurance do you provide?

We carry general liability insurance for $1 million as well as commercial auto, worker’s compensation, and employee bonded insurance. Having proper insurance is one of the most important factors in choosing a commercial cleaning company and you can rest assured that New Century Cleaning takes that seriously.

What type of certifications do you hold?

We are proudly certified through the National Institute of Decontamination Specialists in Blood Borne Pathogens, Respiratory Protection, Hazard Communication, and Personal Protective Equipment.

To know more about any of these certifications or to ask if there are other certifications that your specific application may need, please contact us.

Do you have contract terms?

Our standard contract is usually one year for most of our clients but we are also able to honor contracts for month-to-month services and one-time services. We are flexible so that you can get the kind of care that you have been looking for! We want you to be thrilled with the cleaning service that you receive from us and we make sure that our contracts work well for your expectations and goals.

Need an emergency service? No problem! Please contact us.

Do you provide the option of “green” products?

Yes, we can provide you with access to cleaning methods that are environmentally friendly and we can use cleaning products that are safe for the environment. We know that not everyone wants the same cleaning processes to be followed within their business premises and we can modify cleaning plans to meet your needs. We take the time to deliver the kind of clean that you have been looking for and if you are trying to reduce your waste and protect the environment, we want to support you in this goal!

I am not sure what type of cleaning we need. If I am unsure of our cleaning needs, how would you be able to assist me?

We get this question often. In fact, we thrive when we are able to advise our clients to get the best service at the right price. With over two decades of experience, you can trust us to create an effective and customized plan that will satisfy your needs perfectly.

Our unique needs analysis process allows us to strategize the best way to utilize our team in the most effective way possible for your business. We create unique contracts that are tailored just for your location. We will not offer you a service that you do not need and we make sure that you are getting all of the attention that you were hoping for each time we visit your commercial location.

Learn more by contacting us.

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